Maid Service - The Cleaning Authority

Life’s Too Short to Clean Your Own Home®

We Are Not Just Maids. We Are So Much More.

From cleaners to managers, employees of The Cleaning Authority franchise locations do more than just clean houses. They give time back to busy homeowners and create a healthy, clean environment in the homes they service. The employees of The Cleaning Authority franchise locations are such a huge part of the business and truly help enrich the lives of customers. That is why franchises want employees for the long haul that see the value in the job they are providing.

Hear Why These Employees Love Their Job​

Melanie Wilmering

Carrie Johnson, Cincinnati, OH

Carrie Johnson always loved cleaning. “I find it very therapeutic,” she says.

So, when Carrie saw an ad in the Newspaper for a job at The Cleaning Authority in 2003, she knew it would be right up her alley. She remembers seeing that the job paid well and decided to give it a try.

The Detail Clean Rotation System was one of the many reasons she’s stayed at The Cleaning Authority over the years. She also enjoyed seeing the fruits of her labor. “I always loved serving others and helping them,” Carrie said. “You get this great sense of accomplishment when you finish the job and see the great work you did first hand.”

After working as a Professional Housecleaner, then trainer, for seven years Carrie moved into a position in the office. This transition helped Carrie to develop her patience and listening skills. “Working in the office has helped me to become more of a people person,” she says.

Carrie recalls that before she joined the team at The Cleaning Authority, she dreaded the idea of going to work. Through this company, she has found herself a great career that she is excited about. “I love coming to work at The Cleaning Authority. It’s not just work for me, it’s part of who I am,” she says.

Yaritza Montes

Dericka Francis, Columbia, MD

In 2000, Dericka Francis was on the hunt for a summer job. “I was working as a teacher and made the mistake of not saving any money for the summer fund,” she said. “So I came to The Cleaning Authority for the summer.”

As the summer months continued, Dericka found something in her new job she didn’t have before: Freedom. She enjoyed the fact that when she left the office for the day to clean homes, she felt free. There was no boss watching over her shoulder. It helped her to enjoy the work more without the pressure of feeling watched.

So, as the summer was coming to a close, Dericka made the decision to stick around at The Cleaning Authority instead of going back to her teaching job.

Over the last 16 years, Dericka has worked her way from Professional Housecleaner, to Quality Inspector. In addition to doing inspections Dericka can be counted on to train new employees or to re-train existing employees. Dericka works in The Cleaning Authority’s corporate owned office, which means she also assists in training new location owners as they prepare to open their own offices.

“This company has definitely changed me in a positive way. I’ve learned how to be a leader and how to work with different people,” Dericka said. “I’ve also learned how to control my own emotions and have become more grounded.”

When asked why she’s stayed with the company for 16 years, Dericka didn’t hesitate to say it’s because of the people she works with. “I like working with the office owner and the managers. They’re all great to work for,” she said. “The rest of the staff is great too. I love working with all of the people here.”

Carrie Balfe

Natalia Diaz, Fort Bend, TX

Before joining The Cleaning Authority, Natalia Diaz bounced around between retail jobs and working as a maid in hotels. She remembers disliking the changing hours and not knowing what to expect each day at work.

With The Cleaning Authority, she found a position with a reliable Monday through Friday, daytime schedule and wages that fit her needs. Natalia has been working at The Cleaning Authority for nine years as a Certified Professional Housecleaner. “For me, it’s the perfect job,” she said.

Natalia says the training she has received is part of what helped her stick with her position. “The Cleaning Authority has a great training program. Once you’re trained, you just go through the process and do what you’ve been taught,” she says. She likes that it’s the same work every day and in every house.

“I really enjoy seeing the happy customers. I get great pride in knowing that they think I did a good job.”

Melanie WilmeringNemesis Silva, Oklahoma City, OK

After working for years in the restaurant and retail industries, usually balancing two to three jobs at once, Nemesis Silva found a job at The Cleaning Authority in Oklahoma City in 2011 and has been a dedicated employee ever since.

With The Cleaning Authority, Nemesis found a sense of stability that she never had before in other companies. “I know I work Monday through Friday and that’s it. I like that it’s a regiment like that,” she said. “I’m not changing plans on the weekend because they’re short staffed. I get to spend my weekends doing what I love and spending time with my family.”

Nemesis has worked her way up to be a valuable teammate and resource for fellow employees, often helping train new cleaners. She has also taken on responsibilities outside of cleaning like candidate interviews, scheduling, and inspections.

A few years ago, when Nemesis decided she wanted to go back to school, she was thrilled with the office’s response. “I wanted to work on an Associate’s Degree in Aesthetics. The Cleaning Authority was more than happy to work with me to leave early in order to get to my classes on time,” she said. “They helped me along the way towards earning my degree.”

In the future, Nemesis hopes to pursue a managerial track with The Cleaning Authority and continue to serve as a resource for her co-workers.