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Frequently Asked Question
Frequently Asked Questions While our business specializes in green home cleaning, our passion is green living. The planet, after all, is our most prized possession. Together, we can help protect it. Here are some simple steps you can take today to help build a safer environment for tomorrow. Read on for our green cleaning tips and favorite ways to live a little greener below:
There are many home cleaning companies. Why should I choose The Cleaning Authority? How is the Detail-Clean Rotation System different from regular cleaning? What is Green Seal? What are the benefits of using these certified products? What should I do to prepare for my green home cleaning? What if I’m not satisfied with the service? Who will be cleaning my home? Do I need to provide house cleaning equipment and products? How much will it cost to clean my home? Will it cost the same each time you come to my house? Will you come on the same day and at the same time for each clean? Do I need to be home during the cleaning? What should I do with my pets during the cleaning? How do I pay for my home cleaning? How do I schedule an appointment with The Cleaning Authority? What is mildew and how can I get rid of it? Didn’t see your question?

There are many home cleaning companies. Why should I choose The Cleaning Authority? We have been cleaning homes like yours for over three decades. We love putting a smile on your face—whether it’s for our exclusive Detail-Clean Rotation System that gives your home a deep, detailed cleaning all year long, or for using Green Seal Certified® house cleaning products, along with HEPA vacuums and microfiber dusting cloths preferred by the US Dept. of Health and Human Services. We hope you smile for both. How is the Detail-Clean Rotation System different from regular cleaning? At The Cleaning Authority, superior cleaning is standard. Our Exclusive Detail-Clean Rotation System gives your home a “Detail-Clean” within the first two cleans. On the first clean, we Detail-Clean your kitchen and bathrooms and thoroughly clean the rest of your home. On the second clean, we Detail-Clean the sleeping and living areas and thoroughly clean the kitchen and bathrooms. We then follow with a system that maintains a detail-level of clean throughout your home. We are committed to using Green Seal Certified® housecleaning chemicals, HEPA vacuums, and microfibers throughout your home. What is Green Seal? What are the benefits of using these certified products? Green Seal, Inc, a premier independent eco label in the U.S. that has been identifying products that protect people and the environment from toxic chemicals and noxious fumes since 1989, has developed comprehensive standards for environmentally preferable household cleaners. Green Seal Certified® products reduce impact on the environment and your family’s health. What should I do to prepare for my green home cleaning? The Cleaning Authority appreciates it if the customer provides the cleaning team with a clutter-free environment. If that environment does not exist, the team may not be able to fully complete your clean. What if I’m not satisfied with the service? If you’re ever unhappy with any area we’ve cleaned,we’ll return the next day and reclean it. Who will be cleaning my home? A team of professional housecleaners, trained and employed by The Cleaning Authority, will clean your home. All employees of The Cleaning Authority are uniformed, fully insured, and bonded. Our professional housecleaners will not eat, drink, smoke or operate any appliances while inside your home. Do I need to provide house cleaning equipment and products? We provide all cleaning equipment and products. If you have a special cleaning product that you would like for us to use, please be sure to discuss this with the local office owner or manager in advance, so that they can properly instruct their team. How much will it cost to clean my home? Every home is as unique as the homeowner. We base your exact price on many factors including pets, clutter, floor types, as well as, the number of people who live there. Call us today at 1-866-827-0062 for a free phone estimate and schedule an appointment to meet with the local owner or manager for more details about our service and an exact price to clean your home. Will it cost the same each time you come to my house? The Detail-Clean Rotation System starts with two Initial Cleans. The Initial Cleans get your house detail clean by cleaning areas other companies often neglect. Because these two cleans take additional time we typically charge an additional fee. Once your Initial Cleans are complete we will begin our Detail-Clean Rotation System. Will you come on the same day and at the same time for each clean? While we can commit to a specific day, there are many factors throughout the day that may affect our actual arrival time. If you desire an estimated time of arrival on the day of your clean, please call us, and we’ll be glad to oblige. Do I need to be home during the cleaning? Absolutely not. In fact, most of our customers prefer not to be home when we clean! What should I do with my pets during the cleaning? If you have pets, we ask that you prevent them from entering the areas that we clean. For sanitary and safety reasons our teams are not permitted to clean flea infested homes or pick up animal excrement. How do I pay for my home cleaning? Payment is due the day of each scheduled clean. Most of our customers simply leave a check on the kitchen counter or pay by major credit card (credit cards accepted at participating locations only). Please contact your local office for details. How do I schedule an appointment with The Cleaning Authority? It’s simple. Call 1-866-827-0062 and speak with a representative from The Cleaning Authority. They would be more than happy to provide you with a free phone estimate and schedule your appointment to meet with a local office owner or manager of The Cleaning Authority. What is mildew and how can I get rid of it?

Mildew is a type of fungus that can be found growing on a multitude of surfaces where moisture and temperature levels are high. Mildew can typically be identified by its color ranging from a pinkish-orange to black. Most mildews are caused by an overgrowth of its close cousin, mold.

 Our professional housecleaners will be able to impede the growth of mildew by removing the built up food sources that it lives on, such as soap, skin, hair and etc. However, as long as humidity is present, mildew will grow in the area. To stop the growth of mildew, the area must be kept dry or in many cases, it must be chemically treated. Chlorine bleach is a good sanitizer to use on an infected area. To reduce the pungent odor of the bleach, dilute it up to 50% with water. The most practical application method would be to lightly spray the mildew affected area. It is not necessary to apply bleach to uninfected areas. Leave the bleach in contact with the surface area for at least an hour. Rinse any area that you will touch in later use. Repeat the application on a bi-weekly basis or when mildew reappears. While chlorine bleach is not a Green Seal Certified® chemical, it must be used in some severe cases when you or your family’s health is at risk. Because this product is not Green Seal Certified®, The Cleaning Authority does not carry it, but you can find it easily in your local grocery store. We hope the information above explains why mildew is such an on-going challenge. Please don’t hesitate to contact us should you have additional questions. Didn’t see your question? A representative from The Cleaning Authority will be happy to answer any questions you may have about green home cleaning. Feel free to call us now at 1-866-827-0062.
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Like you, we want what’s best for your family and the planet. That’s why we use Green Seal Certified® products, which are safe for your family and just as effective as conventional cleaning products. Read on for our favorite green living tips!
You can save enough electricity to power a 100-watt bulb for four hours by recycling one glass bottle.