Frequently Asked Questions
Our goal is to provide the best customer service and to answer all of your questions in a timely manner. Below are just some of the frequently asked questions we receive.
If you do not see your answer below, please do not hesitate to contact our team by calling (888) 658-0659.
How do I reschedule a cleaning with The Cleaning Authority?
It’s simple. Call the local office or 1-866-827-0062 and speak with a representative from The Cleaning Authority. They will assist you in rescheduling your clean. Keep in mind, there also may be times when weather makes it unsafe for us to travel and carry equipment and supplies to your home. Driveways and sidewalks must be cleared and accessible. Holidays may also necessitate a schedule change. Your understanding and cooperation in rescheduling is greatly appreciated.
Will my house be inspected after every clean?
Our Quality Control Inspectors inspect our teams on a regular basis. They may enter your home after the team leaves. TCA does these inspections to ensure the highest quality standards.
I have an alarm system. What do I do on days my house is cleaned?
If your home has a security system, please provide us with the code and steps necessary for us to turn off the alarm. We will reset the alarm when we leave. Alternatively, you may want to disable it on the day of your scheduled clean.
How do I cancel a cleaning with The Cleaning Authority?
It’s simple. Call the local office or 1-866-827-0062 and speak with a representative from The Cleaning Authority. They will assist you in cancelling or rescheduling your cleaning. In the event that you cancel a clean, you may be charged a cancellation fee. Please refer to your local office regarding their specific cancellation policy.
What if I’m not satisfied with the service?
If you’re ever unhappy with any area we’ve cleaned, we’ll return the next business day and re-clean it.