FAQs Affordable. Reliable. Thorough.

Frequently Asked Questions

Our goal is to provide the best customer service and to answer all of your questions in a timely manner. Below are just some of the frequently asked questions we receive.

If you do not see your answer below, please do not hesitate to contact our team or request an estimate. ​​​​​​

How do I reschedule a cleaning with The Cleaning Authority?

It’s simple. Call the local office or 1-866-827-0062 and speak with a representative from The Cleaning Authority. They will assist you in rescheduling your clean. Keep in mind, there also may be times when weather makes it unsafe for us to travel and carry equipment and supplies to your home. Driveways and sidewalks must be cleared and accessible. Holidays may also necessitate a schedule change. Your understanding and cooperation in rescheduling is greatly appreciated.

Will my house be inspected after every clean?

Our Quality Control Inspectors inspect our teams on a regular basis. They may enter your home after the team leaves. TCA does these inspections to ensure the highest quality standards.

I have an alarm system. What do I do on days my house is cleaned?

If your home has a security system, please provide us with the code and steps necessary for us to turn off the alarm. We will reset the alarm when we leave. Alternatively, you may want to disable it on the day of your scheduled clean.

How do I cancel a cleaning with The Cleaning Authority?

It’s simple. Call the local office or 1-866-827-0062 and speak with a representative from The Cleaning Authority. They will assist you in cancelling or rescheduling your cleaning. In the event that you cancel a clean, you may be charged a cancellation fee. Please refer to your local office regarding their specific cancellation policy.

What if I’m not satisfied with the service?

If you’re ever unhappy with any area we’ve cleaned, we’ll return the next business day and re-clean it.

  • Joan B.
    "The girls were professional and did a thorough cleaning." - Joan B.
  • Jane O'Brien Webster
    "I'm very happy with the cleaning service which had greatly improved my life ..." - Jane O'Brien Webster
  • Joseph B.
    "Great service!" - Joseph B.
  • L. Richardson
    "EXCELLENT!" - L. Richardson
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Keeping Your Home Cleaner with Our Detail-Clean Rotation System

We use a careful system to deep clean each of your rooms on a rotating basis. This ensures your home is always thoroughly cleaned, from the areas you use daily to that hard to clean grout!

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Every Time We Clean

  • Tile walls, bathtubs, and showers cleaned
  • Shower doors cleaned
  • Vanity and sink cleaned

Rotating Basis

  • Tile grouting scrubbed
  • Shower door given extra attention
  • Doors and door frames hand wiped
  • Knickknacks individually cleaned

And More

Every Time We Clean

  • Flat areas hand wiped
  • Doors and door frames spot cleaned
  • Cobwebs removed

Rotating Basis

  • Doors and door frames hand wiped
  • Window sills and ledges hand wiped
  • Knickknacks individually cleaned
  • Furniture surfaces hand wiped

And More

Every Time We Clean

  • Flat areas hand wiped
  • Doors and door frames spot cleaned
  • Cobwebs removed

Rotating Basis

  • Doors and door frames hand wiped
  • Window sills and ledges hand wiped
  • Knickknacks individually cleaned
  • Furniture surfaces hand wiped

And More

Every Time We Clean

  • Counter tops cleaned
  • Outside of range hood cleaned
  • Top and front of range cleaned

Rotating Basis

  • Inside of range hood cleaned
  • Drip pans or glass top surfaces cleaned
  • Doors and door frames hand wiped
  • Appliances cleaned and shined

And More