The Cleaning Authority - Alexandria Video Transcriptions
My name is Sonja Caison and I am the CEO of The Cleaning Authority. I founded the company in November of 2003. The Cleaning Authority is a house cleaning and commercial cleaning franchise, located in Alexandria, VA. What we do is provide time to our customers, the most precious commodity. So by doing that, we take care of all their cleaning needs on the commercial side or on the residential side. Our customers know that the cleaning is taken care of so they can focus on their family, their friends, or growing their business.
The competitive advantage for The Cleaning Authority is my amazing staff. I employed 38 employees and from the very beginning I knew that my most important asset was going to be my employees. So by providing resources to help them grow, whether its HR training for my managers, management training or team lead training for my leaders of the organization, as well as just professional development for the cleaners, like language training, we wanted to put aside resources so that the cleaners new that they were our most important asset and they can then provide great resources and customer service to our customers.
The customers love doing business with The Cleaning Authority because of our staff. At the end of the day, they know that the cleaners are going to go above and beyond to meet their needs, whether it’s the office staff to meet their particular scheduling needs or if they have a baby or if they have to worry about their dog care or if they have an office with a particular appointment, the office staff is going to go above and beyond. As well as for the cleaning crew; they know the customers, they know what they need, and they are always going to provide that value—and that’s why customers like working with The Cleaning Authority.
We are a leader in the Green Cleaning Industry. We do provide green, sealed products to our customers. By having those green sealed products, the customers, particularly the ones with babies or the ones in offices that need to be in a green sealed environment, they feel more comfortable working with our company because we do provide those green clean products.
We do what we do because we get excited to see that clean environment using our green sealed products and providing that perfect environment for our products so they can focus on the other things in their lives.